PagerSMS Case Studies
Dublin Port Company Speeds Up Emergency Communications with Technology from Saadian
Dublin, Ireland – Monday September 14, 2009 - Dublin Port Company, which manages Ireland’s largest port, has implemented SMS technology from Irish owned software company Saadian to boost speed of communications and improve emergency response times. Dublin Port, the largest port in Ireland, has almost 15,000 ship movements carrying over 25 million tonnes of goods as well as almost 1.3 million ferry and cruise passengers annually.
Saadian’s PagerSMS application will help Dublin Port Company to alert its 160 staff and other security and harbour personnel in the event of an emergency in a highly efficient way. It is also used for day-to-day communications on weather reports or sea tides.
John Fairley, Head of Security, Dublin Port Company explains, “In the past we needed to phone a large number of emergency management personnel individually whereas now one text message is relayed to all staff who receive it simultaneously. This means that response times to emergencies will be decreased automatically and phone lines are freed up allowing essential calls to come through. It also saves us hugely on administration so we can concentrate on more critical work.”
Cliodhna McGuirk, Managing Director of Saadian comments, “Our Pager SMS technology works by delivering a text message with a distinctive siren that rings continually until acknowledged by the recipient. It removes the need to carry two devices thereby lowering costs and providing greater convenience and reducing time for emergency response teams.”
John Fairley adds, “We also plan to use the system for communicating with staff about day-to-day activities such as weather forecasts, sea tides, shipping movements or security incidents. The manager for each group can also notify staff more quickly about upcoming meetings or significant events. Our company is split up into three operational groups - Harbour Police & Port Security, Maintenance & Services and Port Operations. So now we can just communicate with the manager of each group who in turn only needs to send one text rather than phone each staff member individually.”
